I have now filled in 2 forms one for each passenger - you have to tick the box saying you agree to cancellation charges but its changed on FAQ to full refund to 31 March so I have screenshotted that and on the forms under comments I have written INVOL refund and that this is an involuntary cancellation for a full refund as advertised on their website. Says 15 days - we will see. Not sure what is happening re seat bookings. I kept copies of forms.