Originally Posted by Zolor23

Hate to beat this topic to death, but adding onto the reports of double charged resort fees as I just checked out of the Omni Boston Hotel at the Seaport today and was charged their $35/night destination fee, which was specifically broken out in the Chase Travel confirmation as a $70 charge included in the total paid. I showed the front desk agent what it said and they just shrugged and said not our problem without even attempting to work it out. When I called Chase to clear it up, they allegedly got on the phone with the same hotel employee and magically they said they should have never charged it and will refund me. We'll see in the next few days how that goes.

The whole stay/booking was truly a mess. I used the $250 edit credit in combination with the new $250 select brands credit on the reservation on Jan. 11th for this booking. When the price dropped two days later, I cancelled and rebooked but the select brands credit did not return to the account instantly, so that credit was not applied but the second edit credit was applied so only $250 was covered. I used the same call to Chase as the above issue to ask them to manually apply the $250 select brands credit. Also will wait a week or two to see if that gets resolved.

Originally Posted by rhwbullhead

Has anyone resolved this issue of double paying? My issue was somewhat similar in that I was still charged taxes & some Georgia Hotel fee on a Chase Travel booking that included all taxes and fee.
https://www.flyertalk.com/forum/37563262-post32.html

Edit:
Just after I posted this, I called Chase Travel and explained the situation to the rep that answered. The rep offered to call the hotel and check into it but said I could also call the hotel and or start a dispute. I requested that he make the call as a first step. I don't want to dispute the charge right off the bat and possibly get onto the equivalent of the "Do Not Rent" list that Hertz apparently puts you on if you dispute charges.

The rep put me on hold and said he talked to the hotel. He said he has to make a ticket to some office/back end on Chase Travel and see if they can get me a refund. He said it takes at least 72 business days for this process to proceed. Now, I await to see if they solve this problem.

I definitely won't be using Chase Travel over using the IHG website to book future trips with the hassle I am now enduring and all the issues people had here in Las Vegas with resort fees being double charged. That's in addition to Chase Travel still not sending my member number in the reservation as they claim they do (and the issues others have had with points not posting). At least I got my loyalty points b/c I made sure my member number was added.