Originally Posted by
GundamWing01
yes. prob class action. im sure attorneys are waiting on the sidelines for critical mass. maybe 1-2yrs worth of overpaid resort fees to hit chase w/ huge fines.
u need to call the property ASAP. ask them questions about ur booking. how does it show up and wat fees already paid to property. u prepaid chase EDIT rite? then property should tell u everything. ask for billing mgr.
bring copy of receipt? dont bother. wont work. resort fees paid onsite. they wont know jack about wat u paid chase. they will prob say u used expedia and u owe them resort fees.
go handle the circus now. dont do it while ur traveling.
Has anyone resolved this issue of double paying? My issue was somewhat similar in that I was still charged taxes & some Georgia Hotel fee on a Chase Travel booking that included all taxes and fee.
https://www.flyertalk.com/forum/37563262-post32.html
Edit:
Just after I posted this, I called Chase Travel and explained the situation to the rep that answered. The rep offered to call the hotel and check into it but said I could also call the hotel and or start a dispute. I requested that he make the call as a first step. I don't want to dispute the charge right off the bat and possibly get onto the equivalent of the "Do Not Rent" list that Hertz apparently puts you on if you dispute charges.
The rep put me on hold and said he talked to the hotel. He said he has to make a ticket to some office/back end on Chase Travel and see if they can get me a refund. He said it takes at least 72 business days for this process to proceed. Now, I await to see if they solve this problem.
I definitely won't be using Chase Travel over using the IHG website to book future trips with the hassle I am now enduring and all the issues people had here in Las Vegas with resort fees being double charged. That's in addition to Chase Travel still not sending my member number in the reservation as they claim they do (and the issues others have had with points not posting). At least I got my loyalty points b/c I made sure my member number was added.