Originally Posted by
Bruin1K
I am confused and am wondering if anyone can clear this for me. I had 46 nights and diamond. Once the new year started I was down to Platinum and 29 nughts for the "current year". I have the wells fargo choice card too (the better one)
You should be Diamond + 6 rollovers. Good luck getting it fixed.
At the end of 2023, I had 12 stays + 10 rollover = 22 nights. In January 2024, I was only given Gold + 12 rollovers, but I should have been Platinum + 2 rollovers. The Choice Hotels reps on FlyerTalk were useless. They kept saying that is not how rollover nights work. I asked how they work, but couldn't get a strait answer. They even said they escalated to hire ups, and the hire ups came to the same conclusion. In 2024 I didn't book a single Choice Hotels because they couldn't give me the correct status. In June 2024, they finally gave me Platinum, but by that time I had the rest of the year booked, so Choice lost out on 40 nights.
And rollovers from 2025 are carried over to this year, because I have 16 nights this year without staying in any hotel. 2027 there will not be rollover nights anymore.