Originally Posted by
whitesock
This thread is Google's top result when searching for "†Points will be deducted from your account when the reservation is confirmed," which I am now seeing.
I booked an award stay at a Park Hyatt in Asia. My wife is traveling there without me, and she has a Hyatt account that she has never used herself. So I called to transfer the stay under her name, providing her account number. The stay now appears on her account, not on mine. But the points that I used to book the stay have been re-deposited into my account. Meanwhile, her account balance is (and has always been) zero points. The stay on her account has a Confirmation number, but it also has the quoted language above: "†Points will be deducted from your account when the reservation is confirmed."
Is this problematic? I don't want her to be at the check-in desk on the other side of the world and be told that she doesn't have a room. But I also don't want to call in if I don't have to, especially if I may have lucked into keeping these points. I'll call if there's any question, though.
I would shoot an email to
[email protected] to get something in writing.
I would also fill out and attach the points transfer form with the email that's found
here as a CYA so that the points will be transferred to her account.