I just stayed 2 nights there during a business trip. Stay was overall good, and not as complicated as my last one depicted in post N°28. However, still some room for improvement in loyalty handling. And this time, wifi was working .
The lobby and bar/restaurant have been renovated since last time (as shared by Starflyergold in a previous post), but the rooms are still not renovated (at least mine, but it was in acceptable conditions).
I had booked a "magnificent corner room / king bed + sofa". At check-in, the employee mentioned this room category I booked and was clearly working on programming the key, so I guessed that no upgrade was offered. So, I enquired about a Diamond upgrade and magically the largest suite of the hotel was (kindly) proposed. It was the same as the one depicted in my previous stay (post N°28), but on opposite side of the corridor, offering nice views on Philly skyline. I will not describe the room again, nothing to complain about it.
There was no welcome letter or welcome amenity .
Drink voucher has a face value of $25 and you can choose anything on the menu.
I had dinner twice at the hotel and food was very very good. Prices are high of course (this is the US...) but the 22$ F&B credit/day helps to reduce the bill at an acceptable level.
No issue at checkout and points posted within 2 days.