Air Canada cancelled my flight less than 10 hours before departure and didn't provide any rebooking options. I filed a delay / cancellation claim and received this response:
We've reviewed your booking and we’ve confirmed that the root cause and the most significant contributing factor of your delay was due to
'This flight was delayed due to unforeseen maintenance that does not include scheduled maintenance or mechanical problems identified during scheduled maintenance.'
In accordance with the Air Passenger Protection Regulations, a delay caused by 'This flight was delayed due to unforeseen maintenance that does not include scheduled maintenance or mechanical problems identified during scheduled maintenance.' is determined to be within our control but required for safety-related reasons and you are not eligible to receive any compensation.
Do I have grounds for a CTA claim under APPR?
The
last (and only) time I filed a CTA complaint, I waited for over 2 years, and just before my case was about to be adjudicated, Air Canada reached out and offered to pay the $1,000 compensation due under APPR.