Originally Posted by
itamex
i recently bought two award main cabin from mex to italy with the help of chat agent, and in both case (different days different agent) the agent wrote

Well, you bought Main awards, so not really the same. Agents are known to be totally unreliable in terms of this type of advice and should not be relied upon. Again, the mileage deductions for BE award cancellations are clearly documented on website (and they were announced way back in 2021). They are also consistent with the $99 and $199 cancellation fees that are charged on revenue BE fares. It's just actual enforcement that still seems to be lacking.