Originally Posted by
FlyingBeanCounter
I have a weird situation. I show a stay at the JW Marriott Phu Quoc in my account. It credited points and everything. The only thing is, I didn't make the reservation or stay there. It was a three night stay if it matters. It shows completion as of January 1.
I do not show anything on my credit card statement as of yet though. No pre authorization nor actual charges.
Any ideas? Does this happen? I am thinking about reporting it. I know, I would forfeit the points but I would rather do the correct thing.
Hi FlyingBeanCounter,
We would like to help look into this issue if you may provide below information to us via private mail here or by email below.
Your full name
Marriott Bonvoy account number
Email address associated with your account
Information of a recent stay that posted to your account(hotel name and stay date)
If you prefer to send the information via email, please include your FlyerTalk username or the link to this post.
Best Regards,
Christina Z
Specialist, Social Media Care
Marriott International
[email protected]