Originally Posted by
billdokes
Completely agree with you. I live in Canada and Mobile Order from Starbucks every morning. Sure enough every time the App comes back and says "receipt and tipping available". Who am I tipping and for what? Someone pours a coffee and leaves it on a counter with a sticker that has my name on it. I walk in, pick up my coffee with ideally no interaction with anyone and leave. Please someone, help me understand what in that sequence deserves a 'tip'??
The point isn’t really that anyone ‘deserves’ a tip any longer, the point is that businesses worked out a long time ago they could exploit human psychology to lower their payroll costs by offering poor wages and then getting customers to supplement this by trading on their emotions / fear of social pressure. Marriott, as a US corporation, is obviously far along this curve.
Why does a waiter ‘deserve’ a tip when the kitchen staff on pretty similar wages apparently do not? I imagine there will be restaurants where all the wait staff are fired but the food is still prepared by humans before there are restaurants where all the food is prepared by robots, so it’s not that the wait staff are more important or arguably higher skill. One I never got.