Originally Posted by
brunos
What happened at CDG?
Did AF say they will automatically reroute them on QR? Was AF872 cancelled last minute? AF872 has not been cancelled in the past 7 days.
A lot of things can have happened. Assuming that AF retagged your bags, they would typically add tags to your existing Vienna-tags. If they retagged all the pax of of AF872, that will take time, then transfer to T1. Could be that they arrived too late and QR sent them on a later flight/day. But you don't have the QR tag number. AF should have it in your dossier and could give you the tag number.
In those cases it is important to file a missing bag claim at the arrival airport, including the tag number and you get assigned a Worldtracer case number. Did you get such a worldtracer number when you filed by Whatsapp? BTW I wonder why you could not use the usual procedure to file a claim.
It could be that QR sent them on a later flight and the bags are in CPT waiting for you. The last airline you used is usually responsible for the search. You should contact QR CPT again. Even if you do not have a QR tag number, you should include a precise description of the bags.
Good luck
AF872 on the 16th was cancelled at 6pm (one hour after scheduled departure) and moved to the other day. I didn’t want to stay in Paris so we were rebooked by agent at the airport for QR.
The process of filing report about missing bags is described above. QR told me no record as AF didn’t transfer them, AF is trying to find them (I have the world tracer CPTAFxxxxx that doesn’t work on the website but when I call in they can see something under it - last info only that I created it tho after landing at CPT (did that over WhatsApp).
I will contact QR at CPT again, thank you.