Originally Posted by
Madbir
I called and the estimated wait time was 69 minutes, thought maybe someone here would have a quicker answer
If you have a trick to reduce wait times (for example calling the canadian number instead of american - i don't speak spanish) that will also be helpful!
you are right, with the current situation in Venezuela the Copa call center has been a hot mess with long wait times. Even if the added the option to 'press 1 if you are affected with a flight to/from Venezuela', still the other options seems to be affected with the long wait times. Sadly I can't add to your question about the miles cancellation.