Hey everyone,
I usually book award flights with Aeroplan but ET flights are not available on their website, and are available with Copa.
I opened my ConnectMiles account about a week ago and wanted to purchase miles on the current sale - to book an ET award flight (I checked availability on website)

About 48 hours after the purchase I got a message saying my miles purchase was cancelled - with no explanation.
I tried to read through the T&C but couldn't find any reason.

Does anyone know if there is a condition to buying miles as a new account? Must I already have miles in the account to buy new ones? Some identification I need to do? (2FA enabled already)

I really need to book that ET flight so will appreciate any experience with buying ConnectMiles