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Thread: Strange email from AF: Confirmation Required – Refund Request
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Old Nov 20, 2025 | 12:03 am
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the810
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Originally Posted by mlin32
Seems an awful lot like phishing/fraud. Call AF directly.
I'd think so too if it weren't for the fact that the email explicitly tells customer to not do anything if they didn't initiate the refund. A phishing attempt that tells you to not do anything? I don't think so.

It's more likely that AFKL is (finally) implementing two factor authentication for ticket cancellations following multiple cases where people got their tickets cancelled by scammers.
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