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Thread: Strange email from AF: Confirmation Required – Refund Request
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Old Nov 19, 2025 | 4:15 pm
  #3  
Caspavio
 
Join Date: Sep 2024
Posts: 1,752
Originally Posted by gregpodpl
I have received today an e-mail - looking genuine - titled "Confirmation Required – Refund Request for Reference XXXXXX"
from [email protected]
and inside my name and "It appears that you have submitted a refund request for the booking reference XXXXXX"
my name is correct, booking reference is correct, it also says "If you did not initiate this request, please disregard this email. "

But I have not requested any refunds for that booking. If someone did - they had my name and booking reference.
Or it's just a mistake on AF side? Has it happened to anybody here?
I have tried to search for quotes from this email - but nothing come out.
if this is a future flight, is your booking still there? and call AF. i dont think they send email confirmation for cancellation, and when i canceled an award previously, there wasnt any. so best to check what is going on
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