By the way, response to my email last week, from My Concierge / Global Care / Guest Care Support:
(the My Concierge name uses titles from all three of these departments / units ...and who knows if it is actually the same person)
1. Unknown : "the system did not provide any details we can use to trace its origin or behavior. Without further information, we cannot identify the underlying cause."
Ofc, the reason i sent the error / screenshot to My Concierge/Global care. But, Hyatt Concierge/Global Care could / should have
2. checked internally for "unknown error" (complaints, IT systems warnings about ssuch message, etc)
3. checked internally with facts of the situation: Mr & Mrs Smith, didn't work on .Com but did on App
4. perhaps recommend some steps eg. clear cache, try different card, etc
5. perhaps try one or more AI chatbots
My Concierge/Global Care/Guest Support (Hyatt person same name with all three departments) , very surface-level response. Seems like no atempt at #2,3,4,5
Originally Posted by
Expatriate
Anyone having these error messages at final step in the booking process.
This occurred attempting a Mr & Mrs Smith property booking
10-14 days ago: APP worked, .COM didn't
Today: both .COM and .APP do not work, giving the error messages below.
1. Hyatt.COM "Unknown Error" (no other details provided, so how to diagnose how/why occurring? )
2. Hyatt.APP "We're sorry, we could not complete the booking for you. Please call customer service."
With the APP, can clear cache, clear data, reinstall.
With .COM, cannot reinstall.
So, is the loyalty member supposed to :
i. make all future reservations by telephone ?
ii. try to diagnose & solve the problem, since Hyatt doesn't know why eg. make some "test" bookings (fully refundable, some dates into future, try pure Hyatt and Hyatt "partners" (eg. Mr Smith , Alua, etc)
More time wasted