Originally Posted by
zoombee
tnx. The issue was that some agents were just totally divorced from reality but 6 hours later another agent wasn't, but none till today stayed online with me long enough to get 5 date changes onto my ticket and pass it on for pricing. Now -- today, a full 8 days of going round in circles -- an agent stayed online enough to put in dates and pass it over for pricing. I'm banking on the back office contacting me so I can have a synchronous conversation about real dates and ticketing all in one.
To follow-up, the Cathay team have a way to search within a booking for date change availability and they believe this is asking the airline in question for availability. I'm consistently seeing D class availability discrpency, at short notice in case that matters, with both QR and now AA flights. I.e. when I can see availability on oneworld.com/rtw/ AND on expertflyer (several choices of POS), the Cathay agent often doesn't see it as available from within the booking. This is for a stand alone segment, no married connection issues. This includes an AA flight that shows D6 I6 on expert flyer with all relevant variations of POS -- it's showing as D0 I6 for the agent from within the booking.
The agent was kind enough to raise a query for the back office team on why I can apparently book on oneworld.com/rtw/ but not change to it via an agent so I might learn more in a bit.