Originally Posted by
Traveller999
I tried to upgrade with QCredits last Friday for DOH - BKK (to First) and was told in the lounge (Al Safwa), that the flight anyway is overbooked in Business and that I would get a complimentary upgrade (what would have been my first complimentary upgrade in many years, so I was positive surprised).
Guess what happened, I did NOT get a complimentary upgrade and I could NOT upgrade with QCredits, as gate and CSD "cannot do anything" - they did leave 6 available seats free .....and me disappointed. To be clear, I did not ask for a free upgrade, I was willing to "pay" for (with QCredits) ....
QR at their best, promising something, but not holding it!
Nothing is guaranteed until you are in that seat. I bet people didn't show up for the flight and as such business wasn't oversold and this was confirmed 1 hour before departure. Has happened to me before but usually they give you the upgrade if it happens under 1 hour.