Is there a direct email for the SkyMiles team I can use to request ORC? Every time I try to submit something through the website, it either throws an error (via the request credit form) or hangs (via "other issue" submission form).

When I called, the representative put me on hold, spoke with the SkyMiles team, and then told me the SkyMiles team was (literally) in the process of looking at it, but it appears no change in my account since then.