They finally came through for me. They realized that I had a new passport and sent me a new password. As I was starting the process of steps to donate, I got a call from them. They volunteered to do it for me, which took them less than a minute. For security reasons, they had to issue me a new password, which they sent in an email. I plan on retiring to my house in Chiangmai after my son starts college next August, so I can use the points on Hong Kong airlines before the 2 years are up.