Originally Posted by
MrAndy1369
Sad to read. I have connected through IAH multiple times, the
last being 2022, and have
always had friendly and helpful employees. I felt that IAH was one of the nicest UA hubs and that the old CO "work hard, play right" spirit still permeated through IAH. Even with construction and terminal changes/confusion in 2022, the employees couldn't have been nicer.
Hoping this was just a bad day or bad luck/chance and not a reflection on UA IAH going downhill as a whole.
You are lucky! I have had extremely rude United employees on the B concourse at IAH. The boarding in IAH is just awful as well. This is not a one off. I have actually felt the PMCO hubs have been worse at customer service, but since COVID customer service at United has just been bad to mediocre at best. It seems people are more worried about contracts at United than providing a nice experience. There is little choice though in the U.S. anymore between AA, UA and Delta so not much the consumer can do. IAH has huge customer service issues and isn't much better than EWR these days. EWR still has the most unfriendly staff though in my experience at United.