Sad to read. I have connected through IAH multiple times, the
last being 2022, and have
always had friendly and helpful employees. I felt that IAH was one of the nicest UA hubs and that the old CO "work hard, play right" spirit still permeated through IAH. Even with construction and terminal changes/confusion in 2022, the employees couldn't have been nicer.
Hoping this was just a bad day or bad luck/chance and not a reflection on UA IAH going downhill as a whole.