I see some of you are reporting a double login issue - we hear you. Just wanted to clarify that this is actually expected right now. We're doing a gradual migration to make sure the new app is ready for all our users, so while everyone logs into the new app first, some of you will get bounced back to the old system and need to log in again there. It's temporary while we complete the rollout - once you're fully migrated over, it'll be back to single login.
Sorry for the confusion and thanks for bearing with us during the transition!
Originally Posted by
maestro1981
ExpertFlyer Voice , I’ve just logged onto the new website and noticed that all of my previous paid invoices have disappeared. Under “My Account” > “Subscription”, there’s no longer any option to view, download or print invoices for past payments.
I urgently need access to these invoices for tax compliance, as my tax deadline falls at the end of this month and I am legally required to provide supporting documentation. Could you please advise how I can now access and print my past invoices? If this functionality has been removed, it’s a significant issue, as providing access to invoices is not only necessary for customers but also a legal obligation in most jurisdictions.
With thanks.
Hi Maestro - Sending you a PM.
Originally Posted by
rjn21
It’s now forcing me into the new skin, but all saved queries and saved alerts have gone. They were all there as at 14:00 Zulu, so between then and now (17:55 Zulu) something happened.
Sending you a PM for more details.