From what I can discern, e-rewards is part of Dynata, which is the same company that runs the surveys for Miles for Opinions for American Airlines, and the Hilton Honors opinion rewards (I forget its name but I used to do that one too). Dynata is anything but dynamite; however, they own the survey points world, which is unfortunate. What is not unfortunate for you is that they will respond to a bit of pressure in the form of corporate "answer me, dangit!" as well as a BBB complaint. You do not want to know how I know this, but the short version is that they made an error this year that held up my Executive Platinum posting, and then said they couldn't change it. Amazingly, they could when I would not shut up. Funny how that works. Recent reviews seem to indicate you are not alone. https://www.trustpilot.com/review/e-rewards.com

My BBB complaint went to TX, automatically, I believe. Once you log into BBB, it knows exactly where you send you. Sometimes BBB works because the company--especially one that has so many corporate clients--hates negative reviews and comments.

Hope this is helpful:
https://www.ceoemail.com/s.php?id=ad...Erewards%20Inc