Originally Posted by Fredrik74

I generally find almost all staff at ARN, in any capacity, to be lacking inter-personal skills.

I wonder about the question in the OP though. Many seem to have bad experiences at ARN. Is it always the BA flight? That one departs/arrives from T2 and I wonder if it's a separate team working the border there? I have a bad gut feeling about the "interesting" destinations at T5 not receiving the same scrutiny described here.