Originally Posted by
NYC2SGN
The certificates that are downloadable from the flight status page make no mention of the reason for the delay. It only confirms the delay, which we already know, so those certificates are useless. Oddly, my other flight shows up on the website as delayed due to technical issue (iirc they told us it was a catering issue), but it won't allow you the option to download the certificate from the website to confirm the delay.
Would a screenshot showing the reason not suffice? Alternatively the insurance company can check themselves on the KLM website.
It might be my ignorance but I don't see how a simple PDF which is not signed or restricted in any way is better than a screenshot or a link to the website.