FlyerTalk Forums - View Single Post - Reported changes to Marriott policy for reservation name changes
Old Apr 8, 2025 | 10:03 am
  #15  
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Originally Posted by 1mileman
by hotels not actually checking in those guests until you physically arrive.. that is actually what is supposed to happen but not always the case.. the hotels are ones checking in any mobile check in requests so they can decide not to check you in until you arrive
The way Hilton does mobile check-in is that you get a digital key and are in fact told to go straight to the room -- no need to stop by the front desk. When Marriott digital key works (and for me that is very rarely) that is also how I have used it. Having to stop by the front desk really defeats the purpose of mobile check-in. Nothing drives me more crazy than to do mobile check-in and then have to go to the front desk and present my credit card and all of that other stuff. Either accept mobile check-in and let me bypass the front desk (granted, no way to enforce the whole thing that's here in the thread), or turn off mobile check-in so I can't use it and am forced to go to the front desk. But letting me check in and then making me stop by the front desk is very annoying.
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