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Apr 2, 2025 | 12:24 pm

#3

ernestnywang

Join Date: Sep 2005

Location: TPE / HSZ

Programs: CX GO (=SPH), IHG Diamond Amb, Hertz 5*, Accor, Hilton, National

Posts: 7,220

Quote:

Originally Posted by shekhar

I've been dealing with Cathay agents through WhatsApp, X, and phone calls for the past three days, and it's been exhausting. Every time I speak to someone, I have to repeat everything at least five times. It feels like something is off—they can't seem to confirm my ticket, and every agent gives me a different answer. Despite checking my itinerary multiple times, they keep miscalculating the mileage.

Is this the usual forum experience? Any way to fix this? I'm getting really tired of the back-and-forth.

This is my routing
FRA- HKG (transfer)-Singapore open jaw
DPS - HKG - stop over
HKG to ORD - open jaw
IAD to LHR - stop over
LHR to NYC - stop over
NYC to HKG transfer
HKG to HND - stop over
NRT to FRA- final
They are asking for 280000 which is over 35k miles (while this is 29000 miles) - i still agree to pay but they keep coming and saying different things
Any suggestions

Quote:

Originally Posted by CX860

Your post isn't very clear. Are you trying to do a redemption or a paid? If redemption, I am 99% sure you can't do this on one ticket and they are slicing and dicing it up into separate tickets in different ways which is why you are getting different answers. Also, some of these are going to partner flights and I doubt there is inventory on all of them. Your best bet is to book them as one-ways.

I believe this is a legal itinerary for oneworld multi-carrier award that can be issued using Asia Miles. Except the total distance is about 40000 miles indeed, so they are right to charge you 280000AM for a U class redemption. I think you got the 29000 miles wrong.

I will definitely call to get it booked and priced in one go.

Code:

WMFRAHKGSINDPSHKGORDIADLHRJFKHKGHNDNRTFRA
 AIRPORT SEG MILES  SUBTOTAL
    FRA
    HKG     5686      5686
    SIN     1593      7279
    DPS     1031      8310
    HKG     2135     10445
    ORD     7779     18224
    IAD      587     18811
    LHR     3667     22478
    JFK     3441     25919
    HKG     8057     33976
    HND     1802     35778
    NRT       37     35815
    FRA     5818     41633
TOTAL     41633
 ¥DO NOT USE TO QUOTE MILEAGE ACCRUAL¥.

Deduct SIN-DPS 1031mi, ORD-IAD 587mi, and HND-NRT 37mi from the results above and you are still at around 40000mi.

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