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Old Apr 2, 2025 | 11:36 am
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CX860
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Join Date: Oct 2023
Posts: 626
Originally Posted by shekhar
I've been dealing with Cathay agents through WhatsApp, X, and phone calls for the past three days, and it's been exhausting. Every time I speak to someone, I have to repeat everything at least five times. It feels like something is off—they can't seem to confirm my ticket, and every agent gives me a different answer. Despite checking my itinerary multiple times, they keep miscalculating the mileage.

Is this the usual forum experience? Any way to fix this? I'm getting really tired of the back-and-forth.

This is my routing
FRA- HKG (transfer)-Singapore open jaw
DPS - HKG - stop over
HKG to ORD - open jaw
IAD to LHR - stop over
LHR to NYC - stop over
NYC to HKG transfer
HKG to HND - stop over
NRT to FRA- final
They are asking for 280000 which is over 35k miles (while this is 29000 miles) - i still agree to pay but they keep coming and saying different things
Any suggestions
Your post isn't very clear. Are you trying to do a redemption or a paid? If redemption, I am 99% sure you can't do this on one ticket and they are slicing and dicing it up into separate tickets in different ways which is why you are getting different answers. Also, some of these are going to partner flights and I doubt there is inventory on all of them. Your best bet is to book them as one-ways.
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