Originally Posted by
nathanliu
Curious to hear what happened on this flight.
Legally, when leaving the UK or EU, the aircraft must carry an allergen list but not when leaving HK.
I haven’t flown Cathay in about 5 years but will be soon. BA manage to get allergen lists from their caterer in Hong Kong since 2024, so it could be possible they do both ways now on CX.
Apologies for the delay in coming back to you. I flew only one way - LHR > HKG. I had contacted the airline on 4 occasions to try and get some information, nobody was able to provide me with assurances on a load sheet, despite this being a legal requirement. Upon arrival at the aircraft I let the team know immediately; they seemed very confused and initially said I wouldn't be able to eat on board as they couldn't provide the information needed. Unfortunately this meant they didn't serve me dinner - I'd eaten in the lounge so no issue there. Most of the flight, and a shift change later, the allergen sheet miraculously appeared. Breakfast was served.
My onward flight to KUL the next day from HKG also didn't have allergen information, I asked 3x different crew here.
My takeaway is that CX does have allergen information as required out of the UK, but crew training clearly lags behind on this. I'm unclear on the etiquette or allergen sheets out of HKG.
Hope this helps!