In my call with Marriott Bonvoy Customer Service, I was advised to check in and then call them when denied. We will see what happens. I have also created my form with some basic information on me, a signature for both the Agent and me, and the following:
This form documents that, on __________________, Guest checked into Property, a Sheraton Brand, with reservation number _________________ and has selected breakfast in the restaurant as the Elite Welcome Gift.
As of the date indicated, Section 4.3.c.iii of the Marriott Bonvoy (Loyalty Program) Terms and Conditions specifies that “Platinum Elite Members and above receive one Elite Welcome Gift (of their choice where multiple options are offered).” The same section specifically states that Sheraton properties must offer an Elite Welcome Gift of “1,000 Points per Stay or amenity per Stay or breakfast in restaurant per night of Stay for Member +1 (including Resorts)” and that failure to offer the amenity results in a Guest Compensation of $100.
Property has offered breakfast in the Lounge or 1000 points, but does not offer breakfast in the restaurant. Lounge access is already a separate guaranteed benefit under Section 4.3.c.iv and thus not applicable as a substitute for the Elite Welcome Amenity.
Property hereby [ ] accepts or [ ] declines Guest compensation of $100 pursuant to Section 4.3.c.iii. Guest certifies that selecting to decline compensation will result in escalation to Marriott Bonvoy Customer Service and is subject to review and appeal. Guest reserves the right to pursue any or all other legal remedies.


I am also including a print out of the Section of Terms