Originally Posted by
lowkeyflyer
Let me know how that goes. I am checking in in a few days. I called ahead and they told me "since we have a club lounge, we are exempt from providing restaurant breakfast, and also the restaurant is owned by a third party" which is blatantly false.
I just called them now, and they gave me that same BS line that it was only a restaurant option during Covid and that the restaurant is a third party so they don’t offer that as a welcome amenity. The
I informed them of that Section 4.3.c of the Bonvoy Terms and Conditions explicitly state that breakfast in the restaurant is one of the welcome amenity choices and that failure to abide by the terms would be a $100 on-the-spot cash payment as penalty. The operator put me on hold for several minutes to talk to the manager. She then confirmed that they will violate the terms. Her reasoning is that they are a convention hotel. I’m calling bonvoy