Originally Posted by
hzf5
I transferred 515K C1 points on September 28th and the points are still in limbo. It's been 10 days total (7 business days). Every time I've called C1 every rep has been so nice but each has given me a different response and are befuddled about the issue. After 5 business days the rep opened a case/ticket but no one has reached out since then. I've double checked the names on both accounts are the same. I only did one transfer so no double transfer issues. It was my first ever points transfer but every time I've called C1 they say there isn't a fraud audit and that the transfer went through but I haven't gotten a confirmation email. Any advice for next steps would be greatly appreciated. In the meantime I guess I just keep waiting. Will update when I have news.
UPDATE: So after two weeks of calling...Capital One and/or Flying Blue cancelled my points redemption on Sunday October 13th without even sending me an email. I've lost out on over 100,000 Flying Blue points from the September Capital One promotion. Has anything like this happened to anyone else? I guess I just try again with a new flight if there even is one left. Just beyond frustrated with this situation.
Currently undergoing the same transfer issues as all above have stated. Initiated transfer of 450K points from C1 to AF FB on March 1 2025 (Saturday) and still waiting as of March 5. Only aspect that may be causing delay is that the AF had to be created new because the prior account was deleted (probably due to 2 years of inactivity). Called C1, but same response about 15 days and then can open a case. Luckily, the flights desired still have 8 and 9 seats respectively. Have made decision to no longer use C1 cards with this poor level of service for point transfers.