So I booked a ticket a week ago on AA in J/F. Checked back yesterday and found exact itinerary for about $1k less. Decided to cancel and rebook. Usually, AA deposits flight credit or trip credit in my account fairly quick—in this case it would be a flight credit. That did not happen this time, but I did get email with cancellation. So I set about rebooking, but had to put booking on hold and call in to apply flight credit. Called EXP desk and helpful agent was apply to get it done—or so I thought. 24hrs later, no new ticket and noticed reservation was still on hold. Called in again, got another helpful agent, who checked and said booking was on hold. She tried again to apply flight credit—no success. She called rate desk—no success. Tried her support desk—no success. So she took my contact info and said support will reach out. That was earlier today. I just checked and I can see status of booking now changed to on hold until March 15–date on which I am due to travel. Original hold date was today 27 Feb. So it seems they are having a ticketing issue.

Anyone having similar issue?

Thanks