Originally Posted by
CXYYZ
I suspect the above is aligned to what CX would have found out from customers - bookable upgrades are too complicated to understand, availability is too limited and the value isn’t great.
From their perspective, why not formalize a “loophole” that makes the program easier for everyone to understand while getting rid of something that only a few (relatively speaking) can be bothered to take advantage of? At the same time, they can cut revenue leakage (for those that manage to use the bookable upgrades), reduced F capacity, etc.
Formalising the carry-over only works if there is a new carrot. If you take away the previous rewards in exchange for something already achievable, you are just downgrading the programme. There needs to be another carrot.
Using something they poorly designed themselves as a justification for removing mid-tier benefits is an insult.