That would be very helpful indeed - and especially it would be good to know how TAs handle midjourney problems. I wouldn’t want to be stuck at some remote airport with a cancelled flight and an agent telling me there is nothing they can do until the TA wakes up. Nor do I want to pay $100 per person if I need to reschedule a flight (as some TAs seem to have in their pricing) or ($100 + $125)*pax for rerouting a DONEx.
(Mods - this thread is getting rather messy with overlapping questions - should we break this into a separate thread?)
How to handle midjourney issues, you login, try to fix if help needed call the specific airline (chatbox). We use only Amadeus for RTW's, easier GDS and majority is using it.
Most check-in / airline agents have no ticketing experience, most of them only receive basic training these days (worked 21 years at Amsterdam Schiphol for various airlines as ticketing agent).
Our office is 24/7 available.
Change fee EUR45.00 per person plus the change fee of the airline.
After office hours from 0530pm till 0930pm fee is EUR25.00 per booking.
From 0930pm till 0600am it is EUR50.00 per booking.
Hope this helps.
Regards