I've noticed my husband's emails to Pavlus get a much faster response than mine - I'm hoping it's not sexist and rather that he made the first contact years ago and is potentially listed as the main contact in their computer? And I also find that short/discrete questions are answered much more quickly than if I ask a broad "what river cruises longer than 7 days do you have" or whatever I asked last fall (it wasn't that I couldn't look up the cruises on my own - I had - but so many were sold out/almost sold out - I wanted a pro to tell me remaining options). Our original TA from Pavlus retired during COVID, as did so many people, and the new one hasn't been as responsive over all. But that's why I mainly use TAs to check the best pricing/rebates/perks...