Originally Posted by
stant
a mountain out of a mole hill? lets say there were 12 cars behind me that showed up at regular intervals. I was at the gate for a little over 15 minutes dealing with this joker. that means he wasted 105 minutes of time from guests, for what? having a chip on his shoulder. I'm not expecting anything here. you have thousands of posts. is this really the first FT story you have noticed where a member says 'guess what unusual thing happened to me on my trip'? it didnt stop me from having a nice trip. 30 minutes later i was in the hot tub with a book. no worries there. I'm approaching the 4 year mark worth of stays at marriott/spg properties. ive never had security physically block me from accessing a property, and by the simple nature of the design of the entrance, block EVEERYONE else from entering the property as a result. I thought this would be an amusing anecdote to report on.
a lot to respond to:
-the guard wasnt trying to fix the situation, as i mentioned the door to the guard shack is glass, he was just sitting there on his stool. I thought maybe he was trying to look me up, but after several minutes i realized he wasnt and thats when i called guest services.
-if you forget your room key you have to use the lane for the guard shack, same as if you were checking in. no idea about walk ins, but given the location i doubt they have many of those.
-ive literally made a reservation there and have the guard shack see it 2 or 3 minutes later.
-deliveries come to this property all the time, I've had a few myself in the past, they have a mail room for guests.
-they let plenty of people on property. ive often met family and friends here. you just give the last name and room number at the gate
Yes, I still believe that you are making a bigger deal out of this than warranted, and should focus on enjoying your R&R. I think my reaction was to the vague thread title. It remains unclear what it is you want from this thread - advice, warning other guests, or just venting.
If it was advice, my advice was to let it go and stop worrying about it and enjoy the R&R you were seeking. You seem to not want to do that. But certainly, my response is not the first time a poster has complained about something and others have suggested letting it go. You now say you thought this was an "amusing anecdote" to share, but the tone and nature of your posts, including the derogatory references to the security guard, suggested to me you were not "amused" but rather outraged. Apologies if that was a misunderstanding.
Also, not sure how you've been staying at "Marriott/Spg properties" for 4 years given SPG went away more than 4 years ago, nor am I clear as to its relevance. Most Marriott properties do not have gate houses with security of course.
I am glad this experience- weirdest ever or not-, despite your expressed concern that this was a bad way to kick off your R&R , did not impact your enjoyment of the property.