ok, a weird problem in trying to get to check in. and no, as i said, when i called guest services they found my booking before i was done spelling my last name. nothing wrong with my booking at all.

maybe i didnt properly explain the situation. i was directly infront of a closed security gate. to my immediate left was a guard shack. to my immediate right was concrete bollards. immediately behind me was a line of cars waiting to get into the property. short of ramming the gate i couldnt move. it was at a busy time so the line of cars extended up the driveway of the property and continued onto the highway, thus making it impossible for ANY guest to get in, even one with a room key, because the line of cars wanting to check in blocked the entire entrance at this point.

you seriously think the guard going into his little shack and pretending i wasnt there was 'doing his job'? the door to the guard shack is glass, so he was in plain sight. just sitting there, staring off into space. not trying to rectify the situation.