Originally Posted by friedablass

When you contacted Amex you did mention though that you're considering to cancel the card so that's why you were transferred to retention dept and were given this offer. I was (mis)understanding from your other post above that you somehow got this offer without even contacting Amex and perhaps there was a pop up or something. For reference here's your post:

https://www.flyertalk.com/forum/36240545-post367.html

The 2 ways that I know of to get an offer is to say that you want to our are considering canceling the card or just straight up asking if there is any retention offer because the AF is too high. Both will achieve the same result of either getting an offer or offers that you may or may not like, or being told that there's no offer available.