Originally Posted by
PaulC852
Sadly, I fear that for CX as with other HK entities (such as HSBC) "Relationship Manager" actually means "commission-based sales rep focussed on extracting more money from you". Which is not what I feel a Relationship Manager should be.
I've had the same RM at Standard Chartered (HK) for the last 10+ years and speak with him regularly, often about things that won't earn him a commission anytime soon or ever.