Originally Posted by
IBJoel
We don't support HEIC, so I'd ensure that your photos are not in that format. Also turn off any blocking software you might be using.
I'm guessing you mean UPloading photos, not downloading. We simply can't replicate the issue to even know where to start looking for a fix. I know we have a gallery fix that we are rolling out in the new year. It may or may not solve your issue.
Thank you for your response. If you take a look at my previous posts, you’ll see that I’ve already uploaded numerous photos without any issues.
For example
To clarify, the problem isn’t related to the format of my photos—they are in jpeg format, taken from my iPhone.
Additionally, the issue persists even when I try to upload photos from my PC, which indicates the problem might lie with the site / account rather than my devices or settings.
Would it be possible for you to send me a private message so we can investigate this further? I’d be happy to provide any additional information that might help. Thank you!