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Thread: AA Overcharge
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Old Dec 19, 2024 | 2:26 pm
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S80
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Join Date: Jul 2021
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Originally Posted by happiest_at_40000
Hey all so I dont even know if this is worth emailing in on b/c I dont feel AA will do anything about it and the last thing I want to do is have my ticket cancelled...

Buying a $1750 one way ticket Asia-US and I wanted to use 4 travel credits, however I was getting a message online saying to call AA.

I call in and the rep takes all 4 of them and puts them in and reads me the new amount of $763. I give her my card. All is ticketed and good.

I noticed now my card was charged the full $1750. I was at first worried like did they use my credits and I was still charged the high amount, as if the ticket repriced to a higher fare. Fortunately that was not the case.

My 4 credits totaling $987 are still there. I just paid for the whole ticket. Agent absolutely quoted the new price with travel credits.

Not sure what to do. I guess just let it go and use the credits down the line.
Were the credits from previous itineraries departing Asia? Are they flight or trip credits? There are some weird restrictions about use of credits in regards to use within departures for the same country of origin.
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