Originally Posted by
platbrownguy
I don't understand any of this. The Reno Renaissance
has a concierge lounge.
cyborg are you saying it is closed on your dates or something? (If so you should have said so in your post.)
cyborg wrote, "You can add the Reno Renaissance Hotel to that list" -- the list of hotels that only provide points, not breakfast, when the lounge is closed.
Originally Posted by
platbrownguy
There is no requirement to provide "elite breakfast" as an amenity when there is a lounge.
Yes, "when there is a lounge,"
and it's open.
With just one exception, Renaissance Hotels are required to provide breakfast to Platinum Elite (and above) guests -- in the lounge or, if the lounge is closed or there is none, then in the restaurant. The T&Cs call it "continental breakfast" but it's usually a full breakfast.
Originally Posted by
platbrownguy
The welcome amenity is 1000 points or a $10 daily F&B credit. The only breakfast benefit is whatever the lounge offers.
Actually, at Renaissance Hotels, the welcome gift for Platinum Elite (and above) guests is the guest's choice of 1000 points or a $10 F&B credit per stay (not daily). Yes, unlike most Starwood legacy brands, daily "breakfast in restaurant" is not a welcome gift choice.
Originally Posted by
platbrownguy
That's the marketing version of the benefits and guarantees. The actual Marriott Bonvoy Loyalty Program Terms & Conditions document, with all the details and exceptions, is at
https://www.marriott.com/loyalty/terms/default.mi
Originally Posted by
platbrownguy
Frankly I think this is the kind of stuff that makes the franchisees go crazy.
Franchisees should fully know what they need to do. It's not that hard for them to understand the T&Cs for a single hotel of a particular brand in a particular geography. It's much more complicated for elite guests, with more than 30 brands, geographic variations, different benefits between hotels and resorts for some brands, and a bunch of exceptions.