Originally Posted by
cyborg
You can add the Reno Renaissance Hotel to that list. I used to stay there a couple of times each year when doing a road trip to Northern California. I called the front desk to ask if they still provided Elite breakfast and they said...no. I know this is apple to oranges, but the Japan, Thailand, and Australia properties are still providing excellent breakfast for elites while the US properties reduce the offering down to powdered eggs or nothing.
Originally Posted by
Horace
Cancelling your booking was the smart thing to do.
If you had kept the booking and only discovered the hotel's violation of the Terms & Conditions when you got there, you could invoked Guest Compensation ($100) for hotel's failure to offer "GUARANTEED LOUNGE ACCESS" to Platinum Elite (and above) members when there's no lounge or the loung is closed. Marriott Bonvoy members at Renaissance Hotels (and the hotels of four other brands) are supposed to be offered a choice of "continental breakfast" (for member plus one) or 750 points per night of stay. It's the member's choice, not the hotel's choice.
I don't understand any of this. The Reno Renaissance
has a concierge lounge.
cyborg are you saying it is closed on your dates or something? (If so you should have said so in your post.) There is no requirement to provide "elite breakfast" as an amenity when there is a lounge. The welcome amenity is 1000 points or a $10 daily F&B credit. The only breakfast benefit is whatever the lounge offers.
All of this is in the T&Cs:
https://www.marriott.com/loyalty/mem...s/guarantee.mi
Frankly I think this is the kind of stuff that makes the franchisees go crazy.