Originally Posted by
cyborg
You can add the Reno Renaissance Hotel to that list.
The list that I posted to this thread on June 18, 2022, wasn't my list. It was the official list in the Marriott Bonvoy Loyalty Program Terms & Conditions at the time. Since then, the official list has grown much shorter and only goes through December 31, 2024. There's just one Renaissance still on the list:
— Chicago Marriott Downtown Magnificent Mile
— JW Marriott San Francisco Union Square
— Renaissance Chicago Downtown Hotel
— Marriott Marquis San Diego Marina
Originally Posted by
cyborg
I used to stay there a couple of times each year when doing a road trip to Northern California. I called the front desk to ask if they still provided Elite breakfast and they said...no. I know this is apple to oranges, but the Japan, Thailand, and Australia properties are still providing excellent breakfast for elites while the US properties reduce the offering down to powdered eggs or nothing.
Cancelled my booking and will be staying at the Reno Peppermill; better value.
Cancelling your booking was the smart thing to do.
If you had kept the booking and only discovered the hotel's violation of the Terms & Conditions when you got there, you could invoked Guest Compensation ($100) for hotel's failure to offer "GUARANTEED LOUNGE ACCESS" to Platinum Elite (and above) members when there's no lounge or the loung is closed. Marriott Bonvoy members at Renaissance Hotels (and the hotels of four other brands) are supposed to be offered a choice of "continental breakfast" (for member plus one) or 750 points per night of stay. It's the member's choice, not the hotel's choice.
It's disgusting that a few hotels are allowed to get away with this, damaging the Marriott Bonvoy program and driving loyal guests to competitors. Perhaps a
Marriott Bonvoy Lurker will see this thread and see to it that the hotel manager gets the training that he or she needs. Adhering to the Terms & Conditions is not optional for guests. It's not optional for hotels either.