Originally Posted by
tuff
EasyJet's IT problems now seem worse than BA's, which is saying something. When we were applying for our news cards the website said our payment hadn't been authorised so we tried again only to get the same message so we tried a different card which the website was succesful. However, EasyJet had actually three payments (and allocated three easyJet plus numbers) which took weeks to sort out. Once we finally got a proper number we still can't log on to download an electronic version of the card to "wallet" so we have downloaded the welcoming letter and used this on board to get our discount (staff seem to be aware of the IT issues). The last time we spoke to the helpline they had no idea when the IT issues will be resolved.
The last 2 years there has been issues with Easyjet Plus and their virtual cards, I have had to call them several times with renewals because either the app links didn’t work or email confirmation was not received, on android a different wallet app (wallet passes) has to be downloaded to use the virtual card as they cards don’t load into the android os wallet! If they know this then why wouldn’t they let their members know in the confirmation email? In all honesty the amount of time I have spend on calls to them about membership card or email issues is a joke considering the cost of membership and the size of the company. On the latter, about 2 months back both myself and my partner ended up nearly pulling our hair out with the person in the call center as they just didn’t appear to understand what we were talking about! I called them today as the confirmation email for my partners renewal didn’t arrive, so her card was out of date, I was told by the call center that they were changing to a new system and there were IT issues, he had no idea when these will be sorted. Solution… just show the renewal confirmation email that he then sent me… which has to be found in the email app when on a flight that has no internet and may need the email to be downloaded from the server if not having to keep closing alerts that the app is not connected to the internet!
I have complained about these issues a few times but it would appear that easyjet plus complaints are dealt with as efficiently as easyjet complaints… and that is not or extremely poorly, by the looks if it!