Originally Posted by
seakhpt
My best options are 251/ 255 on 20/12 then 257/ 239 on 21/12. The previous pair is still selling D fare, and the latter pair is selling I fare. I checked the award availability for several weeks and found no availability for LHR flights until 25/12, so I guess CS may not be helpful in this situation until the very last moment before departure.
When were you supposed to fly? It is the holiday period. Award space ex-HKG has been blocked for the foreseeable weeks. Because of the huge demand for seats, they'll likely not authorise any changes.