Originally Posted by
Dr. HFH
1. What airport?
Possibly overly paranoid but I've avoided having my FT account identifiable to an airline.
Originally Posted by
Dr. HFH
2. You lost me. You showed up at the airport a day before departure?
sorry, no. I turned up on the day of departure. Maybe it's clearer in timeline format.
Saturday: i get MH email saying to checkin online. I'm unable to do so even (it's a non connecting mh coded mh metal flight). Previous calls for the same issue had me told that tickets with other carriers on it need airport checkin.
Sunday: MH emailed to say the flight was rescheduled (i already knew that was coming as the plane was hours late for some days, I also knew the new time was false as it was an unrealistic ~30ish mins after the inbound was scheduled to land).
Monday: I got to the checkin desks as per the airport info boards 20 mins before checkin was due to close but nobody from MH was around.
Lots of literal running around and an hour ish later I have the gate on the phone before boarding has commenced. I hear the supervisor ask and be told that yes the checkin desk was open till 1hr before the (unrealistically early) departure time and he then declined to issue a boarding pass so I could try to catch the flight.
An hour after that the flight departed.
An hour after that I finally have an in person conversation with mh airport staff and eventually we work out the issue was MH had changed the checkin desks and asked for airport to update this but hadn't checked so didn't know it wasn't done.
mh then said it's an AA ticket so only AA can fix it. It was D2 for the next day and I said that might change. They did go from blaming me and saying they had no power to arrange a hotel to arranging a (pretty poor) one after it was clear the issue was not me arriving late but them not ensuring the info boards were updated when they changed desks.
alas the aa rtw desk was closed and aa reservations would not change the date. Then a little later D2 became J0 (for days).
Tbh, I can't see either mh or aa helping (beyond standard date changes from aa). I'm just really tired, plus frustrated (there's a lot of knock on impact if I can't continue the rtw tomorrow and I can't see how i will given rerouting isn't really an option)