Originally Posted by
adrianlondon
Unfortunately, the inconsistent responses imply (to me) that BA doesn't have a system to categorise or consolidate the received complaints.
The chances of someone acting on them - as they must therefore appear as individual comments - is close to none.
Does anyone know different?
I wouldn't put it past them to be more "generous" to holders of Executive Club with status.
I remember when I was Gold I tweeted to BA about the state of the LHR lounge and a staff member came board the plane to discuss it and apologize etc. 😂